What is the timeline of the RFA?
September 17, 2004
October 25, 2004
November 10, 2004
On Line Application
December 17, 2004
Pilot Sites Announced
March 15 ,
1-day Orientation in Chicago,
May 27, 2005:
Pilot Site Testing Completed
- How do I apply?
Applications must be submitted on-line
no later than Friday, December 17, 2004. The On-Line Application
is available through the Signs That Work website. Go to the
Pilot Sites section and click on On-Line Application. Instructions
to complete the On-Line Application are provided.
You will need three things to file an application:
- A Letter of Interest written on official letterhead
- Map(s) of your facility
- Photographs for a sign audit as described in the RFA
A hard copy of the cover letter with the
On-Line Application receipt confirming receipt of the On-Line
Application must be mailed to the National Program Office.
Please refer to the RFA for more information.
If you have problems uploading documents
or completing the On Line Application please email firstname.lastname@example.org or
call the National Program Office (213) 743-1556.
What if I have questions about the
Inquiries concerning any aspect of this
RFA should be submitted in writing, either by fax or electronic
mail. Telephone inquires will not be accepted. Respondents
are encouraged to participate in a scheduled conference call
on November 1, 2004.
Fax: To submit questions by fax indicate
on fax cover Subject line RE: QUESTION FROM RFA RESPONDENT.”Fax
Email: Submit questions via electronic mail
with Subject line RE: QUESTION FROM RFA RESPONDENT.”to: email@example.com
All written questions received by October
25, 2004 will receive a reply.
Is there a way for me to ask questions
Yes. A conference call is scheduled to enable
prospective applicants to ask questions. The National Program
Office, Society for Environmental Graphic Design (SEGD), JRC
Design and the Robert Wood Johnson Foundation will be available
to answer questions.
Date: Monday, November 10, 2004
Time: 10:00 AM to 11:00 AM (PST); 1:00 PM to 2:00 PM (EST)
Purpose: To review pilot site requirements and application
Dial-In Number: (702) 851-3330
Cost: The price of your individual long-distance call
Invitations: Open to all prospective respondents
To listen to a recording of this conference call - go to www.hablamosjuntos.org, Signs that Work, Pilot Sites.
How will pilot sites be selected?
Facilities in different parts of the country,
with different population centers will be selected. The Evaluation
Team will select four facilities: one facility each from large
urban and small/rural regions and two facilities from midsize
- Large Urban Region (1,000,000 or more population)
- Mid size Region (250,000 to 1,000,000 population)
- Small/Rural Region (less than 250,000 population)
Society for Environmental Graphic Design (SEGD) will lead
the review team. To be considered all applicants must: a) submit
a complete On-Line Application and the facility proposed must
meet the minimum criteria. Applicants that qualify will then
be assessed for the following:
- Leadership commitment to the project and a stated willingness
to provide the staff and other required project resources.
- Designated Project leader and ideally,
their participation in a one-day orientation meeting on March
15, 2005 in Chicago.
(Project leader attendance is not required as long as someone
from the facility is present at this meeting.)
- Stated commitment of staff participation and support for
a 2 to 3 day site visit to evaluate the effectiveness of
the new symbols signage system.
- Stated commitment to secure interpreters to enable limited
English speaking visitors and patients to participate in
a random on-site, in-person survey.
- Facilities maps and a short photographic and descriptive
How many pilot sites are needed?
Four pilot sites will selected through this RFA. The facilities
will vary in complexity, size and geographic location. All
facilities will meet the minimum requirements described below,
including the number of destinations to be tested. Inpatient
and outpatient facilities with single or multiple floors submitting
a completed Application with required attachments will be considered.
What criteria are pilot sites expected
To be eligible for consideration facilities must meet the
- Minimum Size Required - At least ten
different destinations and be able to support testing of
10-12 symbols. Most of these destinations should be on the
same floor. Facilities selected in total must have 3-5 destinations
- Multi-Lingual Consumer Base Required -
Serve patient populations that are limited English speaking
from a minimum of four languages minorities.
How long must the facility commit
to this project?
Pilot site evaluations will take place from March 15, 2005-
May 27 2005. Pilot site involvement includes attending a one-day
meeting in Chicago (March 15) and participating in a two-day
site visit. The facilities commitment ends with the completion
of the symbols testing designed for that facility.
If I'm not selected, will there be future pilot
programs I can apply to?
No. The pilot sites selected will support the evaluation
of a set of tested symbols applied in a health facility. Once
the project is completed no additional pilot sites are needed.
Will pilot sites receive compensation
Participation as a pilot site is voluntary and at the facility’s
own expense. There are costs and benefits associated with being
a pilot site.
Cost to participate as a pilot site include: a) use of the
facility and application of temporary signage, b) staff time
and attention to support evaluation activities over a two day
period, c) potentially the need to offer patients and visitors
incentives to participate in the evaluation process, and d)
the need to retain interpreters to help limited English speaking
participants. No compensation is provided.
What are the benefits of being a pilot site?
Participation as a pilot site will require a bit of work
on the part of any facility selected, but the benefits are
enormous. Benefits include:
- Recognition - Only four facilities will
be selected to participate in this national evaluation of
health symbols as a new and innovative way to meet the signage
needs of multilingual and literacy challenged populations.
The products and learning from this project will be disseminated
broadly among architects and environmental graphic designers
as well as healthcare facilities leaders.
- Wayfinding Audit –The pre and post
evaluation design proposed for the pilot sites will generate
a comprehensive signage audit of the wayfinding system in
place. Results will identify strengths and weakness and how
well the signage meets the multilingual needs of the patient
- Wayfinding Solutions –At the conclusion
of the site visits, pilot sites will be left with a better
understanding of wayfinding issues that need to be resolved
and customized solutions developed by a nationally recognized
team of graphic design and facilities experts.
Are symbols being developed for all
the terminology found in health signage?
No. The project is beginning with 28 referents or locations
found in health facilities. Symbols for these 28 referents
are being tested for comprehensibility with patients who speak
limited English from a variety of language groups, including
English. The symbols that are found to have high comprehension
ratings will be tested in the pilot sites. The referents under
Care Staff Area
Family Practice Clinic
Will every site use the same set
No. Based on the results of the pre-design audit, the Technical
Advisory Committee will develop a post occupancy survey for
each pilot site. The symbols tested in each site will include
a core group which will be tested in all sites and some that
will be selected specifically for your site.
Will I be able to choose where the
signage is placed?
No. The symbols used and where they are placed will be determined
by the evaluation goals. The pilot site evaluation is designed
to help us learn about strengths and weaknesses of using symbols
signage and to determine how well the signage meets the multilingual
needs of the patient population served.
A post occupancy survey protocol will be developed for each
site based on the results of the pre-audit and overall evaluation
goals. JRC Design will provide signage and work with facilities
staff to install the new signage in accordance with the post
occupancy survey protocol developed for each site. This team,
which will include facility staff from the pilot sites, will
then place the signage in the appropriate areas.
How will the new signage be installed?
JRC Design will provide temporary signage and work with facilities
staff to install the new signage in accordance with the post
occupancy survey protocol developed for each site. Signs used
for the study will be made of foam core and placed on existing
signs masked with brown paper. The temporary signs will be
placed with putty and tape that will not harm the facility.
The signs will also be a modular kit of parts that can be flexibly
utilized in the process. Sites will not incur costs related
to the new signage.
Will the facility receive a copy
of the final report or conclusions of the evaluation?
Yes. The project will produce a set of tested symbols for
common health signage terminology with guidelines and standards
for using the new system in health facilities. Promotional
materials to increase public understanding of the symbols will
also be developed. Collectively these products are referred
to as a “kit of parts.”The new health symbology
system (the “kit of parts”) will be made available
at no cost to the pilot sites and interested public through
SEGD, Hablamos Juntos and the Robert Wood Johnson Foundation.
Who will pay for sign fabrication
for the project?
The project will be employing volunteer fabrication firms to build and
deliver the signs. This will not be a cost for the institution.
What costs will be incurred by participating
We expect the institutions to take on two costs. First the cost of interpreters,
either in house or hired out, and also possible incentives
for the 30-35 people to participate in the project.
cost to participate as a pilot site include: a) use of the
facility and application of temporary signage and b) staff time and
attention to support evaluation activities over a two day
I am a designer working with the healthcare facility.
Can I get involved with the process?
Certainly. Facilities will be encouraged to include in-house or contract employed designed in the pilot site activities. We hope that a designer involved with the process can review our wayfinding testing plans as well as participate in the focus group tests. We feel that would certainly help us with our testing process.
My facility is small or in an urban area. Ten locations on one floor may be a challenge for smaller facilities. Will this requirement be used to disqualify applicants?
When we set up the criteria asking that most of the destinations be on one floor, We believed that having 7 destinations on one floor and 10-12 destinations overall was the right number for an adequate test process, but knowing the various issues among different facilities we believe that this may not be possible, especially in multi-floor facilities. After talking with our design and testing experts we believe that the number of destinations can drop below six on one floor if part of a multi-floor facility or containing exterior destinations in a campus. If the facility is a small clinic we will also consider less than 10 destinations. But eight altogether (On all floors and campuses) is the minimum we need for adequate testing. Please email any specific situations to firstname.lastname@example.org.
Will the new signage be made compatible with existing signage?
No. New signage will be developed specifically for testing purposes. It is not intended to serve as permanent signage The signs we will be putting up will be separate from existing signs to ensure valid testing.
Will exterior signs on a campus be part of the testing?
Yes we will be able to include wayfinding testing on building exteriors as well as interiors as part of a campus. We may use banner signs instead of foam core for this part of the wayfinding testing.
What happens to the existing signage during the testing?
The existing signs will be part of the testing process for the pre-testing phase and than covered during the testing process. This covering up will only be temporary during the testing phase (Two days) and then uncovered again.
What will be done for signage needs beyond those addressed with symbols?
The testing process will only be focused on the use of symbols to satsfy multi-lingual needs in a healthcare environment.
Will other signage, not specific to the locations
required for testing, be part of the audit?
The pre-test audit of the existing facility will cover locations that are not part of testing.
We prefer to receive attachments jpgs. The objective is to get a quick overview of the facility. However, attachments also can be sent in AutoCad Lt.
Focus groups can include anyone that works in the facility that assists in facility wayfinding including receptionist staff. Housekeeping staff can be included.
Yes, the application is submitted on line. In addition to electronic submission we are requesting a hard copy of the cover letter for the project files. The cover letter must be submitted on corporate letterhead, white paper with black ink is preferred. If you would like to mail any additional brochures or marketing materials that cannot be sent electronically you may do so. These can be in any format.