» About HJ

Hablamos Juntos: Improving Patient-Provider Communication for Latinos

Hablamos Juntos means "We speak together."

Hablamos Juntos is a project funded by the Robert Wood Johnson Foundation, and administered by the UCSF Fresno Center for Medical Education & Research, a major educational and clinical branch of the UCSF School of Medicine. UCSF Fresno represents a unique medical education and physician training program that is a model for community and university partnership. Since its inception 30 years ago, UCSF Fresno has graduated approximately 60 resident physicians annually in one of seven specialties, totaling more than 2,000 to date. UCSF Fresno faculty and medical residents also care for the overwhelming majority of the area's underserved populations at partner hospitals and clinics.

How do you say Hablamos Juntos?

Program Overview

Hablamos Juntos will develop affordable models for health care organization to offer language services by funding ten demonstration sites in regions with new and fast-growing Latino populations. For an overview of the program in PDF format that discusses the rationale for the initiative, please click here.

Our demonstration sites, health care organizations, in both rural and urban communities, are located across the country in ten states. They include two:

  • Health plans
  • Four hospital focused program
  • Two community based organizations
  • Two educational institutions.

Diversity in organization type will help us learn of opportunities and challenges present in different organizational environments. For more information about the Hablamos Juntos Demonstration Sites, please click here.

Program Requirements

Seven program requirements guide the development of models to break down language barriers in three important areas for improving communication:

1. Increasing the availability and quality of interpreter services for Spanish-speaking patients in health care facilities. This includes developing community run college level training programs for training interpreters and piloting tools to assess language proficiency and interpreter readiness. Also included are systems change within health care organizations and the use of technology to enable communication with non English speaking patients where ever they seek care. To learn more about interpreter services, please click here.

2. Providing useful health care related materials in Spanish. This includes guidelines for developing materials that are more effective in conveying health information in a way that increases patient understanding than materials translated from English. To learn more about Spanish materials development, please click here.

3. Developing easy-to-understand ways for non-English speaking patients to navigate health care facilities. This includes newly developed and testing symbols for health signage that will prove more effective at guiding patients. To learn more about the HJ signage project, please click here.

For a detailed description of the Hablamos Juntos program requirements, please click here.